Month: November 2015

Mark Pantilon travels light. He knows his way around airports—every other week, he heads to SFO for work-related travel, zipping through security without hassle. And for years, he worked in Cabin Service for Air Serv in the very same airport.

On the outside, Mark embodies professionalism. At 25, he was the youngest manager in charge of more than 100 employees and was tasked with turning his team’s reputation around. He got the job done by rallying the crew, showing them his vision and, above all, expressing gratitude to his colleagues.

Between shopping dates and partnering up for mud-crawling, bar-hanging, rope-swinging obstacle races, Janelle keeps Mark on his toes. As a young father, Mark learned to dedicate time, patience and understanding in developing his relationship with Janelle after some dark years with his own father.

Growing up, Mark and his two younger sisters were confronted with their father’s struggle with addiction. Mark’s stable and comfortable life in San Jose took an unexpected turn at 16 when his father lost his job, leaving the weight of their family on his mother’s shoulders. Mark’s family weathered a hurricane as they watched their father’s life unravel.

Mark held this close to him and promised to never let it become an excuse for wasting time. At 18, he began working for Air Serv where he met Doug Kreuzkamp, who has been a mentor to Mark for almost a decade. As a VP of Air Serv at the time, Doug nurtured Mark through the sometimes unpredictable obstacles of navigating a new career. Their relationship, however, was never contingent on hierarchy or hours at a desk.

On his 21st birthday, Mark was on his way to a meeting in San Diego that was cancelled last-minute. Unsure of how to spend the next few days in an unfamiliar city, Mark called Doug and explained the situation. Should he turn around and go back? “You just turned 21, right?” Doug asked. “Head out to town, have fun and enjoy yourself!”

Mark took a lot from Doug’s example. The trust and gratitude given to him influenced the way he would treat his own team one day, and as serendipity would decide, he discovered his favorite city, San Diego, for the first time.

In the shadows of his troubled family life, Mark faced the situation head-on and rose above it. The anger that was once inside of him transformed into a healthy and determined focus over the years, driving him to become a better son, brother and father. Between his colleagues and daughter, Mark is determined to brighten and enhance the lives around him.

And people clearly love working with him. By the time Mark is done visiting with new customers for Springshot launches, he knows nearly every employee’s name.

Mark knows from personal experience that compassion is key to earning people’s trust and raising morale, and that a “thank you” or “great job” goes a long way. He feels it’s his responsibility to be a leader people can look up to and to pass along the goodwill that was extended to him by Doug and others.

Now at 28 years old, Mark looks ahead to his future with his family. He plans on taking his daughter back to the Philippines, where he was born, and hopes to one day move to San Diego. But before all of that, he and Janelle have another obstacle race to get ready for. In some ways, he’s been preparing for it all his life.

Product Integration Manager for Springshot and former aviation Cabin Crew and General Manager, Tranna Washington is focused on helping people take the first step into a new direction

When she was just a teenager, Tranna Washington’s family moved from Cincinnati to Atlanta in search of better opportunities and a brighter future. But life has strange ways of showing you what’s important, even if you’re not ready to face it.

At eighteen, Tranna received news she could never have prepared for—the day after her partner’s birthday, he passed away. Thrust into single parenthood, Tranna made their one-year old daughter Shadia her sole priority.

Refusing to hand the responsibility of parenting to her family, Tranna jumped into employment, working as part of the cabin crew for Aramark, which performed work for Delta Air Lines. Her hours there formed a collection of thousands of early mornings and late nights. All without knowing what direction her efforts would take her, Tranna simply focused on the work in hopes that her daughter would one day have a life without burden.

Tranna worked her way up. After years of earning minimum wage, she got her first managers position at 21 years old, while the company paid for her to attend college to study Business Management. She took every overtime shift she could find, every weekend roster she could slot into and found herself counting her hours of sleep on one hand. At 23 she was promoted to Operations Manager and by 26 she became a General Manager.

Despite the long hours, Tranna never forgot who it was all for, and quality time with her daughter was not sacrificed. Shadia’s birthdays were the most important day of the year, and afternoon trips to Camp Creek Park for yogurt became a ritual.

While it might’ve been easy to give up, that was never an option to Tranna.

Eleven years later, those years of determination and grit have paid off. In July, Tranna joined Springshot after reconnecting with her former Air Serv colleague (and Springshot Director) Clint Powell. Now, she works flexible hours and has space to figure out what she actually enjoys to do outside of work. She hopes she’ll be able to show Shadia the world one day; a trip to London and a shopping date in Paris.

Most importantly, Tranna takes her daughter to school, cheerleading practice sessions, and track and field competitions. In fact, Shadia’s hours are more demanding than Tranna’s now—at 14, Shadia’s already in high school thanks to an advanced course load.

Tranna’s future plans lie in building a foundation to help those similar to her younger self—unsure of where to go and scared to turn their goals into action. And just like she vowed at 19 years old, her relationship with her daughter remains the most important part of her life.

The sentiment is clearly shared. “Do you need help with anything, Mom? Is there anything I can get you?” Shadia always asks after she gets home from school. “I love you, Mom,” she calls out every night before bed.

In those moments, Tranna finds what life was trying to give her for years: a future as bright and vivid as she imagined it would be when she was just a girl.