Category: News

One Sunday in February each year, two teams battle for the ultimate prize in professional sports: the Lombardi Trophy. On February 2, 2020, over 60,000 screaming fans witnessed the Kansas City Chiefs defeat the San Francisco 49ers to take home their second Super Bowl title. While the stakes were high for the teams on the field, they were equally high for the off-the-field team tasked with providing the fans – and 100 million viewers at home – with a safe and memorable Super Bowl experience.

Every part of Super Bowl Sunday is meticulously planned and staffed. While the teams on the field include 53 players and a few dozen coaches, trainers and front office staff, the team off the field includes thousands of parking attendants, security guards, concessionaires, ushers, ticket takers, and other stadium personnel. While largely unnoticed and unseen, this crew works tirelessly to ensure a smooth, safe and seamless operation before, during and after the game.

Outside the stadium, hundreds of team members provide guests with seamless entry and exit to the stadium. These unsung heroes assist the elderly and mobility-impaired by providing wheelchair assistance and golf carts rides. For Super Bowl LIV, this group was led by SP+ Gameday, an elite event management company that supports some of the nation’s highest profile sporting events like the Super Bowl and Kentucky Derby. Called upon to amass an army of team members to support a one-day event, the Gameday team excels at delivering a world class experience for a discerning gameday clientele.

To support Super Bowl LIV, Gameday searched for a software partner to help power its operation. Given time is of the essence at a Super Bowl, it’s critical that team members pushing wheelchairs and driving carts timely assist fans to and from their vehicles, and transport them to lounges, concessions, seats and suites. Keeping track of guest needs, team member activity and job completion is a complex operation. That’s why, in preparation for Super Bowl Sunday, Gameday approached Springshot looking for a solution to support these services.

In mid-2019, after attending a demo highlighting Springshot’s capabilities, Gameday chose Springshot as its technology partner. Showcasing its ability to easily configure the Springshot platform to meet the custom needs of any event, the Springshot team modified the web interface and mobile application to meet the special needs of a football game at Hard Rock Stadium. Down to the smallest detail, including a football-themed design configuration for the Gameday attendants, Springshot looked and felt like a custom-built Super Bowl application.

During game week, the Gameday team was not alone. Two members of Springshot’s Customer Success team worked onsite to support the operation. While in South Florida, they revised workflows and interface settings on the fly, trained Gameday’s managers and staff, and worked closely with the Gameday team to prepare for the event. At the last minute, they even helped configure Springshot to support a VIP party at a South Beach hotel a few nights before the game.

With Springshot’s support, the SP+ Gameday team executed flawlessly on Super Bowl Sunday. That morning, attendants arrived for a brief refresher course on how to accept and perform missions on the Springshot app, which they had downloaded via the app stores for their Android and iOS devices. As guests began arriving for the game, Gameday’s dispatchers easily assigned missions, tracked the attendants and cart drivers on Springhsot’s interactive map, and made sure the right people were assisted at the right time. By making complex operations easily digestible in a single user interface, Springshot gave dispatchers visibility into every minute of activity.

Springshot’s data analytics also carried the day. Given Springshot configured the Super Bowl mobile workflows to capture where guests sat during the game, Springshot was able to deliver reports after halftime that allowed dispatchers to strategically position attendants for as speedy exit following the game. Following the game, Springshot also delivered reports that identified how many miles each attendant traveled during the game and where they were positioned during the fourth quarter. Springshot and Gameday continue mining the data from Super Bowl LIV to tweak and optimize performance for future events.

Springshot looks forward to a great relationship with its new partner. While the Chiefs may have emerged victorious on the field at Super Bowl LIV, SP+ Gameday clearly emerged the off-the-field champion.

Swissport is the world’s largest aviation service provider. Over the last 25 years, the Zurich-based company has supported the world’s leading airlines at over 300 airports worldwide. Swissport has always been at the forefront of innovation. By providing specialized ramp, passenger and cargo support to its aviation partners, it works continuously to enhance and optimize airport operations.

Swissport is focused on optimizing the aircraft turn process. In an effort to minimize the time an aircraft remains parked at the gate, the company’s Innovations Team recently embarked on an initiative to standardize turn workflows across Swissport’s global network. As part of this program, Swissport entered into a partnership with Springshot. The companies are now working together in Larnaca to turn this vision into reality.

Larnaca International Airport (LCA) is the largest commercial airport in Cyprus. Built in 1974, LCA now serves over five million passengers per year. After a major renovation, operations were upgraded to meet increasing demand, with an expected nine million annual passengers over the next few years. Swissport selected LCA for the initial Springshot deployment given its innovative local management team and highly-capable frontline crew.

Swissport chose the LCA ramp team for the first deployment. Ramp agents are critical to the aircraft turn process. From supporting baggage movement, servicing lavatories and many other “below wing” tasks, ramp agents must work in concert to service the aircraft. A well-choregraphed ramp team ensures flights leave safe and on time.

Swissport is focused on helping its ramp agents better coordinate and collaborate with the allocators who oversee the ramp operation. Prior to Springshot, allocators built the ramp schedules manually using paper and spreadsheets, requiring up to four hours each day to build the next day’s schedules. To make matters worse, given the impact of weather and other irregularities on an airport operation, these schedules were often outdated when the allocators arrived at the airport the next morning. This forced them to tweak the spreadsheets schedules on the fly, requiring additional effort and minimizing their effectiveness.

Springshot replaced these manual processes. After integrating with Swissport’s internal systems, Springshot helped automate the entire scheduling process. Today, allocators can create schedules in advance, send daily tasks to ramp agents’ mobile devices, and see when they are starting and ending their shifts. Using their mobile devices, ramp employees communicate easily through the Springshot app while checking off tasks throughout the day. In the event of flight delays or other operational issues, tasks and schedules adjust automatically in Springshot, alleviating hours of manual work.

Thanks to Springshot, Swissport allocators and ramp agents have visibility into—and control over—their entire shift. They have more time to plan, yielding quicker reactions and smoother operations. Given Springshot reduces unnecessary telephone calls and texts, ramp agents are also able to communicate more effectively. Most important, they are happier and more productive.

And off we go. Over the coming months, Swissport and Springshot plan to repeat this success across Swissport’s operations in South Korea and Japan. Stay tuned.

For a number of us, smartphones are just a way of life. They’re how we check email, navigate directions or look up answers to life’s ever-important questions. However, some people prefer to only use their phones as one thing: a phone!

That’s the case for many of the workers who are servicing the aircraft and transferring the luggage that passengers need to reach their final destinations. At Springshot, we’ve made it our mission to make their lives easier by using technology to empower and enable them as they go throughout their workdays, which is why we embarked on a journey to streamline the Springshot user experience.

As a result of these efforts, we are so pleased to announce that the new user interface received an Honorable Mention at the UX Awards. The UX Awards recognize the leaders in the digital world who are designing products and experiences that solve real-life challenges, and winners are named by a panel of judges. Brian Braunlich, our Product Manager, was on hand at the UX Awards Summit on November 9th in Palo Alto to give a presentation about Springshot, and Tan Ma, our amazing designer, was there to formally accept the award.

When we started the redesign of the user interface, we went straight to the source: the teams who are using our app every single day. Some employees are smartphone savvy while others are less familiar with this type of technology, and we needed to create an intuitive experience that would accommodate all levels of experience. Our team followed these users through a typical day and asked questions to better understand what they need, want and what motivates them to do a great job. We saw how they used the Springshot app and gathered feedback about the things they loved and the things they wished would change.

After our days in the field, we took that information back to our headquarters and, led by Tan, we began the process of setting goals so we could deliver on expectations. Built on the premise of being useful, usable and beautiful, the new Springshot interface allows our users to flow seamlessly through their workdays, cutting down the time and steps it takes to complete a task by as much as 50 percent.

With the new user interface, we are empowering travel industry workers like never before, and we are thrilled that the UX Awards recognized for our efforts to make Springshot better than ever.

During the course of my life, there have been a handful of events and opportunities that have unexpectedly become profound teachable moments. One such time was my visit to the US Aviation team at OGG in Maui, Hawaii.

How many times have I boarded a plane, squeezed my luggage into the overhead lockers, and settled into my seats, without a second thought about the team of dedicated workers who prepped that very same plane just minutes prior to boarding? These are the workers who cleaned every seat, ensured that every seat belt was in working order, wiped every tray table, arranged all the front-pocket items, and cleaned and sanitized the bathrooms from the previous flight. For me, the answer was many.

My team and I visited the US Aviation outfit at the OGG airport in Maui for the purpose of telling the stories of these tireless workers and shedding light on what happens behind the scenes at an airport. Prior to our arrival, I had no idea just how impactful these stories would be.

As soon as we landed in beautiful, sunny Maui and breathed in the salty, warm air, we could feel that it was a special place. We were greeted by Corey Brown, the Station Manager for US Aviation, and Tyrone Duncan, a Cabin Cleaner. Tyrone had recently just completed his 1,000th mission emptying the aircraft lavs, and we were there to tell his story and meet his family. His openness and outgoing personality made our job easy. We followed him to the ramp and watched him as he completed his work. Emptying waste is no glamorous job, but he laughed and joked with his colleague, Lilly. Their spiritual, positive attitude helps them start every day fresh, free of yesterday and ready to do what is needed for their team.

After each mission, the teams go back to the hanger to wait for the next plane to arrive. This is repeated 10-15 times a day, sometimes more, every single day. From what I saw, it is all done with efficiency, dedication, smiles, laughter and a Shaka, the traditional Hawaii wave. They have an incredible work ethic, are thankful to have a job, and will do their best to get their tasks done on time so that passengers can board and the plane take off without any delays. As we watched the hub of constant activity – the carts and machines coming and going, bags being loaded, food being delivered, maintenance crews moving from plane to plane, flights being refueled, and cleaners attacking their jobs – we were amazed to see each worker moving with positivity and focus.

A team that works this closely together must have a great manager, and the secret, magic sauce at US Aviation comes in the form of the fabulous Corey Brown. I find it hard to put into words how incredible this man is. As soon as a plane lands, Corey coordinates the whole ramp and cabin workforce, which is no small feat. It is a logistical dance that he maneuvers with gentle efficiency and commanding presence. His phone never stops beeping and ringing with texts and messages with various issues, delays, someone calling in sick, or a truck stalling. The list never ends.

Even during our interview, he put out several fires, but would hang up the phone and laugh, which immediately dispelled any potential stress in the room. Corey’s laugh is the most contagious I have ever heard, and it made us all laugh until we had tears in our eyes. This man is a true gem of a person and his team clearly knows it and appreciates it. They all want to work hard to make him proud and to earn his trust and praise. When asked how he commands respect from the people who work for him, his response was, “If you give respect, you get it.” To Corey, It is as simple as that.

After his shift, we met up with Corey to get to know him more on a personal level. He took us to his local hangout where we ate delicious food, told stories, and laughed some more. I looked around and saw that everyone was smiling and everyone was welcoming us as though we were guests in their homes. It is clear that this is the Maui Way, and this Aloha Spirit is something that makes them all very proud. Whether at work or at home, they work as a team, and the positive Aloha Spirit guides their every move. Corey ended our evening by comparing people to the ocean: “We are all like the ocean, just coming and going, flowing and working all together.” Lessons for us all. In a time of general uncertainty and negatively in the world, this whole visit proved to be a huge breath of warm, fresh air.

I cannot wait to see what our incredibly talented videographer, Henry Dombey, and photographer, Paul Kirchner, put together. They not only captured the true essence of these amazing people, but woke up at 5AM every morning to photograph the sunrise, and rushed back in the evening to catch the sun setting over that same beautiful ocean.

To the whole team at US Aviation: Thank you so much for taking the time in your immensely busy and stressful schedules to show us around and teach us about all the things you do every single day to ensure that any given plane takes off on time. To Tyrone Duncan and Corey Brown: Thank you for being so gracious and accommodating in allowing us to tell and share your stories. To me, you are the definition of Heroes. To Henry and Paul: Thank you for your ability to tell a story in such a natural, fluid, and meaningful way. To Hannah, aka ‘Hashtag Hannah’: Thank you for your support and never-ending positive attitude. And finally to our CEO, Doug: Thank you for trusting us with this important Springshot Mission. I feel truly lucky to have experienced the Aloha Spirit in person and I intend to keep it alive! Mahalo, Josephine.

When Numbers Align: Tyrone Duncan is living life bu the numbers, and those numbers are creating a full and vibrant story.

3, 13, 17, 5, 19, 1500, 3, 26, 715, 1000, 8, 1. To a bystander, this may seem like an unsolvable cipher or a math teacher’s idea of a cruel joke, but to Tyrone Duncan, each number is the symbol of a milestone along life’s journey. These are numbers life has handed him; numbers he’s folded into his pocket ever-so-carefully and carried with him to the next stop along the way. They represent birthdays, anniversaries, events – but they are only meaningful in context. When looked at in the context of the larger story, these numbers show a life ordered more perfectly than the one he would have chosen for himself. Now, with each number firmly in hand, this Maui-based airport Team Leader is living the Hawaiian dream with his family by his side.

Tyrone Duncan was born in Kansas, and he moved to Atlanta when he was a young boy. It was in Atlanta that, on September 3, his father died the day before he started high school. He was just 13 years old when he became the son of a widow now raising three children alone. Atlanta is also where the kid who loved to draw attended the Art Institute, where he began a 17-year career working at Kroger, and where his extended family still resides. Atlanta is home; and that home served him well when he found himself a single dad to a five-month old daughter and 19-month old son. His mother stepped in to help raise his two children, both too small to know that Grandma had now become Mom. To support his family, Tyrone took on a second job as a chef during the 1996 Olympics, unknowingly demonstrating a work ethic that would inspire his two small children.

Sometimes, seemingly innocuous events can pivot one’s life in a direction that is far beyond the bandwidth of the imagination. A few years ago, if someone had asked Tyrone where he would retire, he likely would have said Atlanta – but life had other plans. Every day, online gamers formulate a set of letters into words – much like Scrabble – and they lay those game tiles down on a virtual board against an unknown opponent. One day, that person was Tyrone, and his first play was a 1500-point word against a woman named Jennifer Gardanier, a Health Information Manager in Makawao, Hawaii. As soon as she took her turn, he messaged her, “Most people would have quit after a first word like that.” Her response: “I’m no quitter.”

Intrigued, Tyrone started a conversation, and that conversation turned to many more. Soon after, Tyrone found himself meeting Jennifer in person and, ultimately, proposing to her the moment he arrived at the airport in Hawaii, his one-way ticket in hand. They now share a son, Tré, who is the third child for each. Always the workhorse, Tyrone splits his time between two jobs, one at the Maui Airport, where he does fleet work to maintain the aircraft, and the second as a cook at Outback Steakhouse. He’s surrounded by more love, friends and family than he ever could have imagined, including his daughter, who moved to be with him in Hawaii on his birthday, January 26.

He has settled seamlessly into life and work in Hawaii, and life certainly isn’t done handing him numbers. Maintaining an aircraft includes things like ensuring that seatbelts are in working order, wiping down tray tables, and cleaning the lavatories and dumping the waste. It’s the last duty that workers shy away from, but that’s the very duty that Tyrone decided to master. He did this for every plane that he worked on and, one day, he noticed that his aircraft count was fast approaching Hank Aaron’s home run record of 715. Not to be outdone, he decided to aim for 1000 and, on the day that 1000th plane rolled in, his coworkers lined up to cheer him on as he marched himself into his own personal record book.

Recently, Tyrone started to draw again, and he drew a picture Tré when he was eight months old. Responsibilities don’t often leave time for hobbies, and he’s instilled that sense of responsibility into all of his children. His older son is now living in Pittsburgh and is a recent college graduate. He’s the first of the family to earn a degree, and the pride in Tyrone’s voice is evident when he shares the news. Investing in his kids was the right choice. He hopes that perhaps, some day, his son can join him on the beautiful island he now calls home. “People have to tell me to put my phone down because I’m always taking pictures,” he laughs. “But there’s natural beauty all over!”

It’s clear that the artist in him still lives, and perhaps he will draw more often in the future. But, for now, he’s happy to capture each moment in photos, and he’s excited to see what the next number in his life will be.

At Springshot, we are thrilled to partner with organizations who view their people as their most important asset. To those who have had the pleasure of flying on one their jets, it’s no secret that JetBlue is built on this very premise. Each day, this airline delivers the best possible customer experience by placing its crew members front and center and acknowledging the amazing service they offer their guests. As a testament to this, JetBlue crew members recently gathered at a lunch and learn hosted by JetBlue ventures to hear presentations about up-and- coming technology for the travel workforce. Employees could then choose their favorite platform, and Springshot was voted the winner.

To help keep JetBlue at the forefront of aviation excellence, the airline recently established JetBlue Ventures, an investment fund located in the heart of Silicon Valley. JetBlue Ventures seeks to partner with, invest in, and accelerate the growth of the best emerging travel technology companies. Their team is searching for innovative solutions and, so far, has been approached by over 400 companies. Of the 400, four were invited by JetBlue Ventures to present at JetBlue’s New York headquarters, one of which was Springshot.

Over 300 people expressed interest in attending the lunch and learn and, on the day of the presentations, more than 150 JetBlue employees jammed into a room designed for 100. Each company was given ten minutes to present and answer questions. JetBlue employees were curious, engaged, and excited about each company throughout the entire event. At the end, when employees voted for the platform they liked best, Springshot was named the winner. True to our vision, our presentation focused on cultivating productivity by empowering and celebrating the people on the front-line who strive to make JetBlue an amazing airline each and every day. Based on the audience participation, it was clear that JetBlue has built an authentic, employee-first culture, and that its values are culturally-aligned with ours. The combination of engaged employees and the creation of JetBlue Ventures is a testament to how hard JetBlue has worked to ensure that it continues to grow its cultural vision.

At Springshot, we are incredibly humbled that our message resonated with an organization of this magnitude. We look forward to continuing our partnership with such an incredible team.

At Springshot, we’ve always had a vision of combining the entrepreneurial spirit of Silicon Valley with the mission of focusing on what matters most: people. It’s been our primary goal to build a workforce optimization platform that genuinely engages and validates those performing some of the most arduous and backbreaking service jobs.

Over the last five years, we’ve been incredibly humbled by the thousands of travel and hospitality employees who have used Springshot to feel both seen and heard. We’re proud to share that Springshot has now been recognized by technology innovators, venture capitalists, and travel industry peers as the best company of the Plug and Play “Travel and Hospitality” accelerator program.

Headquartered in Sunnyvale, Plug and Play is a vertical-focused startup accelerator and coworking space founded by tech entrepreneur, Saeed Amidi, who has invested in companies like PayPal, Dropbox and Lending Tree. Since 2006, it has created opportunities for thousands of entrepreneurs by giving them access to mentorship, networking and funding. After identifying the technology gap in the travel and hospitality industry, Plug and Play crafted a three-month program that was designed to mentor and accelerate the best up-and- coming technology and entrepreneurs in the space. It was immediately clear that they had struck a chord when over 800 companies applied to participate.

Plug and Play was then charged with narrowing the pool of applicants down to 40. Those 40 companies, including Springshot, presented to the Plug and Play team, with 20 being selected for the program. During the three-month period, the Springshot Team met with numerous airlines, travel companies, and investors, in an effort to gain further insight into the technology needs of the industry as well as exposure for its platform. The program culminated with an Expo, where each company had the opportunity to pitch their brand in front of airlines, venture capitalists, hotel brands, and online travel sites. After the presentations, attendees voted on their company of choice. Springshot was voted the winner.

Being recognized with such a high honor is both humbling and validating. Why? Because our presentation focused on people, and that message resonated most. The Springshot vision has always been about delivering technology that allows companies to invest in employees first. When a company puts employees first, it creates an engaged and more productive workforce that delivers a winning customer experience. We’re proud to demonstrate each day that workforce technology doesn’t have to be “big brother,” and when you connect, empower, and reward front-line employees, everyone wins.

Every day, thousands of people pass through McCarran International Airport in Las Vegas, Nevada. Whether it’s going on vacation or visiting family, each person has a story to tell, and that is exactly why Luke Villamor enjoys working in the airport. As the Operations Manager for SAS Services, he sets up a game plan every single day to ensure that passengers have the wheelchairs they need to get to their next flight. Given his title, he knows the importance of a smooth, hiccup-free shift, which means he’s often stepping in and pushing wheelchairs, when needed. While some people might be opposed to rolling up their sleeves and diving in, this is exactly where Luke thrives. This Hawaiian native is always looking for ways to build rapport and cultivate relationships, and sometimes relationships start with gate to gate transport.

Growing up in Kalihi, Hawaii, Luke was always surrounded by family and friends. His personable and organized nature led him to work for SAS Solutions at the Honolulu Airport nearly two and a half years ago. During a shift, he helped push two elderly passengers who needed wheelchair rides from their gate. In that short period, he found out that they were high school sweethearts who had been together for 65 years. “No one stays together for that long!” Luke said. “It was so cool to hear how they met.” The San Diego-based couple has a second home in Hawaii and, after their conversation that day, they remembered him every time they passed through. With the kind of disposition where perfect strangers feel comfortable telling him their life stories, Luke has built relationships that stretch far beyond his network of family and friends.

It’s that very character that has served Luke well during his move from Hawaii to Las Vegas. His parents moved to Las Vegas to pursue bigger opportunities, and Luke and his younger brother soon followed suit. Faced with starting over away from the only home he’s ever known, Luke took it all in stride. At 22, the Operations Manager title that he holds is typically reserved for people much older, but he’s earned that title because he makes a concerted effort every day to build a strong bond with his coworkers. By building trust and respect, and going out of his way to invest in both his team and the people he meets, Luke has acclimated to the Las Vegas desert as seamlessly as possible.

There is, however, one thing he really misses about Hawaii. “The beaches!” he laughs. “I’ve never seen any beaches that compare to anything in Hawaii. Not many people get to grow up in a place like that.” He looks forward to his annual trip home to enjoy time with family and friends, as well as the opportunity to do some snorkeling or body boarding. In the interim, he gets his beach fix by making the drive to Los Angeles as often as possible. While the beaches don’t compare to the tropical shores of Hawaii, they are a small taste of home for the now landlocked Hawaiian.

Now, as the former baseball player (left field) and avid Pittsburgh sports fan continues to forge new paths in Las Vegas, he’s excited about the people he’s met through SAS and hopeful that the Steelers can pull out a Super Bowl win. For now, he’ll have to be content with the Penguins’ Stanely Cup, which isn’t so bad. “He’s only 28,” Luke says, referring to Penguins Captain, Sidney Crosby. “So he’s got a few more good years left in him.” At 22 and with the world at his feet, the same can be said about Luke Villamor.

This soon-to-be mother of two is working to build a better life for her family, and she wakes up (early!) every morning with a renewed resolve to conquer it all.

Often, our present lives don’t look the way they did in our minds when we were planting seeds and tending dreams – but there are times when we look back at each individual piece that directed our paths, and suddenly life makes sense. Those tokens, picked up along the way, serve as reminders of the journey and make us proud of where we are today. This is how Arleny Perea-Nobles, a Dispatcher at SAS Services, feels about her life and mission every day. She’s seen her fair share of ups and downs, but she keeps moving forward with steadfast resiliency.

Each morning at 3.45am, she arrives at work to organize and mobilize a team at McCarran International Airport in Las Vegas, Nevada. She is a dispatcher, and her team ensures that disabled airline passengers have wheelchairs ready and waiting to take them to wherever they need to go. She knows that if her team fails, passengers may miss their flights, wreaking havoc on an extremely busy airport. While it sounds simple, flight delays, gate changes or staffing shifts threaten to derail their ability to get passengers the wheelchairs they need. To avoid this, they must run a tight ship that is both nimble and organized. Some people might buckle under the pressure, but Arleny thrives on it.

As the sole provider for her family, she knows a thing or two about staying cool and calm in stressful situations. “Even as a kid, I was telling the other kids what to do and where to go,” laughs the pregnant, married mother of one. “I was assigning tasks from a young age, so it seems that dispatching was a natural fit.” Operating under pressure isn’t always easy, but her soon-to- be growing family is the motivation she needs to keep going every single day.

In looking back, she realized that life was directing her down this path, and she needed to be on board for the ride. Born in West Hollywood, her father moved her family to Las Vegas when she was just three years old. Soon after, when she was in fifth grade, a good friend’s mom who worked for a power company as a dispatcher invited the girls to come to her work and see her office. Arleny had never seen a maze of cubicles, and was in awe of the building. “They took us unto this room and it looked like something off TV,” she remembers. “It was like the inside of a spaceship – it was so cool!” After watching her friend’s mom work and seeing how things operated so seamlessly, she felt a pull towards becoming a dispatcher, and she later got her foot in the door with a Las Vegas taxi cab company. When the taxi market became unstable, she found SAS Services by randomly applying through a Craigslist ad. She loves her job and company and, most importantly, it allows her to keep her family afloat.

During her rare downtime, she’s been known to let loose at a Zumba class, be the friendly neighborhood pool shark, catch a lacrosse game, or rock out to her favorite metal band, The Devil Wears Prada. In fact, she’s such a big fan that she has the band’s name tattooed on her wrist! As she lives her life each day, awaiting the arrival of a new baby, she seeks to extract as much joy and opportunity as possible and to be a better person for her kids. Failure is never an option, and the life she has made for her family continues to drive her forward in both work and play. Her motto is to put one foot in front of the other, and she is proud of where she’s at and what she’s accomplished – and she can’t wait to see what the future holds.