Category: News

Our Commitment to Diversity, Equity and Inclusion

We have created something special here at Springshot, and we believe that our people come first. It’s our team — and our teamwork— that has made our goals surrounding collaboration and data analysis come to life over the last 10 years. To that end, diversity, equity and inclusion (DEI) has become a cornerstone of our internal culture, and we know that our future depends on a shared commitment to DEI.

We believe in our people and in the power of intrinsic motivation, and we know our platform helps people perform better. Not only have we created a mobile app that celebrates workers’ achievements and helps them collaborate with peers and the community around them, but internally our employees also receive that same type of warmth and partnership from the people at all levels of our company.

Each month, an internal Springshot DEI group meets to discuss our objectives when it comes to further development of our diversity and inclusion strategy. Our stated DEI mission encapsulates the following:

We live at the intersection of technology and humanity. We are driven to build an innovative, intuitive and collaborative platform that simplifies the complex. We find collective strength through our organization, which is kind, respectful and welcoming. Given the breadth of what we seek to accomplish, the needs of our noble user community and the conditions necessary to propel us all ahead, we believe our future depends on a shared commitment to diversity, equity and inclusion.

Through our platform, we will engage, embrace and inspire people from all races, genders, ethnicities, religions, nationalities and educational backgrounds. With this privilege comes great responsibility. To understand if our product and organization truly remain reflective of our goals, we will seek regular feedback. As stewards of a platform that affects so many, we will actively incorporate this feedback into our daily actions and continuously assess all opportunities for improvement.

There are several ways we keep our DEI philosophy top of mind. We are committed to having ongoing conversations with our employees that give them a voice regarding our DEI efforts in action and our plans for the future. For example, in March 2021, we sent out our first employee engagement survey to measure engagement from team members, track and ensure growth as a team, and celebrate areas of wellbeing.

From the survey, employees overwhelmingly agreed that Springshot is committed to diversity and inclusion. The majority of team members surveyed also agreed that the company provides an environment for the free and open expression of ideas, opinions and beliefs. We plan to send out a survey annually.

Additionally, we keep a shared global holiday celebrations calendar to help build and strengthen our teammates’ relationships. We promote birthdays, work milestones, and regional and religious holidays.

Each quarter Springshot also highlights one employee who brings to life our values, and this person receives our Crew Member Appreciation Award. This recognition is important because having a clear way to showcase our DEI values through an employee’s achievements will hopefully inspire other employees to strive to reach similar goals — and elevate them.

Looking ahead, we plan to expand on the DEI efforts that we have in place in a collaborative way that emphasizes empathy and respect. We will prioritize our inclusion goals surrounding race, gender, orientation, and underrepresentation of any kind. We intentionally built Springshot as a safe place that values diversity and we will continue to do so as our business grows.

We can’t wait to share our further progress related to diversity, equity and inclusion, and we hope you’ll help us honor our amazing employees as we move through the next 10 years.

Elevating Springshot: Data Platform Hires Aviation Industry Leader Adam Taylor to Newly Formed Chief Revenue Officer Position

At Springshot, we’re all about helping partners collect and operationalize data to increase worker engagement and accelerate digital transformation. To help our own company achieve new heights, we’re excited to announce that aviation industry veteran Adam Taylor has joined Springshot in the newly-created role of Chief Revenue Officer.

Taylor begins on May 10 and will be headquartered in Atlanta, where he will lead our customer team and help elevate our platform to meet the increasingly sophisticated needs of those working in aviation, healthcare, live events, education, hospitality and other complex operations.

As an innovative and entrepreneurial 16-year airline executive, Taylor is uniquely suited to lead Springshot into the next 10 years and beyond.

“There’s not a person who better understands the complexities of leading a dispersed workforce performing physical tasks, especially in dynamic and complex operations that involve dozens of supporting technologies and vendor business partners,” said Doug Kreuzkamp, Springshot Founder and CEO. “Throughout his impressive career, both directing service delivery from the corporate office and leading matrixed supply chain operations from the frontline, Adam has shown what it takes to increase worker engagement and deliver value for all stakeholders.”

Taylor will oversee our entire customer lifecycle, including the customer success team and business development. He will work closely with our Product and Engineering teams to scale Springshot to meet its customers’ evolving needs.

Taylor is excited to use Springshot’s mobile platform to help teams effortlessly collect data that answers critical performance questions.

“Technology should inspire, empower, and augment the mental and physical capabilities of the human worker, and I’m really impressed with the technological innovation at Springshot,” Taylor said. “I look forward to being part of a senior leadership team who is passionate about driving performance, innovation and value to the most challenging and complex industries, not only through day of operations execution and engagement, but through the conversion of data into actionable information.”

Taylor understands day-to-day airport operations and has spent a career building systems and teams that solve the same problems Springshot has addressed from a technology standpoint. Most recently as President of Unifi, the largest aviation services company based in the United States (formerly Delta Global Services), Taylor led the business through organic and acquisitive growth overseeing 24,000 employees across 180 airports. He focused on implementing human and technology systems that increase engagement, productivity and service levels while decreasing operating costs. This provided him with deep experience crafting enabling technology that supports workforce planning, recruiting and other operational needs.

Taylor, who holds an M.B.A. from the University of Georgia, has known Kreuzkamp for over 15 years, from when Kreuzkamp recruited Taylor from graduate school to enter the aviation industry at Air Serv Corporation (later acquired by ABM Aviation). Taylor then worked at Air Serv/ABM for 12 years in multiple leadership roles, culminating in the role of Senior Vice President of U.S. Operations, in which he led performance management, enabled technology, safety, training, process improvement and global customer account management. He oversaw 12,000 employees in 50 U.S. markets.

Taylor is a relationship builder with a vast business acumen and knowledge of operations. He has formed trusted partnerships with global customers of all sizes, including some of the largest aviation firms in the world and many growing companies.

It’s clear his experience meshes well with our Springshot platform, which is configured to support increasingly elaborate workflows to collect critical operational data and activate data real-time for the user community. “The value of our platform is how we can easily make the necessary tweaks to help customers with their unique workflows,” said Taylor. “We are experts, but we also listen, take that feedback, and integrate it into the product. It’s our constant collaboration that sets us apart.”

As a former Springshot customer himself, another compelling component to Taylor’s experience is his deep connection with our platform. During his many years in aviation, Taylor implemented Springshot in a large U.S. airline’s hometown operation to help save a critical business relationship. In addition, Taylor implemented Springshot to support another major U.S. airline’s operations in its largest hub. In just two weeks, Taylor brought a large workforce online overnight with ease.

The world is becoming smarter and more efficient with how to leverage artificial intelligence,” said Taylor. “Our customers’ needs have evolved over the years, their demands have increased, and the requirement to be more sophisticated with integrated solutions around human engagement and technical systems are changing.”

Springshot is more ready than ever to meet these needs with Taylor’s expertise on the pulse of the market.

About Springshot

Springshot digitally transforms operations. Through its “Springshot” platform, the San Francisco-based software company helps teams perform repetitive tasks with greater speed and reliability. Its collaboration, task distribution, and performance management features help airlines, airports and ground handlers reduce labor expenses and costly service failures.

Springshot has a large and growing global footprint. Founded in 2011 by former aviation operators, the Company has master agreements with many of the world’s leading airlines and aviation service providers and has recently expanded its footprint to include dynamic industries outside aviation like facilities cleaning, restaurants, healthcare and city management. In 2021, the company supported operations at one of the world’s premier annual sporting events, the National Football League’s Super Bowl LV.

10,000 Points of Data

During each passenger aircraft turn, crew members clean hundreds of objects and surfaces. Include all of their other responsibilities, and operations teams log thousands of data points every day. Why log each data point? To increase collaboration, analyze efficiency and ensure passengers depart on time – to name a few reasons.

 

When Intrinsic Motivation Meets Environmental Sustainability: How Springshot is Inspiring Airport Workers to Create a Greener Future

What are airports without their operations teams? What are these teams without motivation? What happens to airlines when their team members feel disconnected and uninspired?

At Springshot, we have long pondered these questions. It’s embedded in our DNA to solve these challenges. In turn, our platform removes the ambiguity around collecting data, inspires and connects remote teams and enhances workers’ sense of autonomy. As a result, Springshot users are better-connected, better-engaged and better-collect data points that drive operational benefits.

But how do we “bridge this gap between the analog human being and the data-driven world of where we want to be?” Doug Kreuzkamp, Founder and CEO of Springshot, asked in a recent #rebootaviation webinar. Specifically, “How do we get our airport operations colleagues to collect and use this data in a way that drives big change?” 

One of the easiest ways is to emphasize and operationalize concepts that workers care about most. Let’s take climate change, an existential threat we will face for decades to come. Taking into account that more than half of today’s airport workers are from the Millennial and Gen Z generations—generations who care deeply about the environment—one of the easiest ways to activate digital-thinking is to tangibly show how individual actions and decisions have a measurable and positive impact on the environment, said Kreuzkamp.

70% of Millennials are more likely to work for a company that has a strong environment agenda.
Fast Company Millennial Survey, 2019

The path connecting airlines and the environment hasn’t always been clear. For the aviation community, reducing its carbon footprint has been an ongoing goal. The industry hopes to reach net-zero carbon emissions by the year 2060. 

For a long time, frontline staff working at the airport didn’t know where to start. “The carbon emissions problem was so big that as an airport worker it was difficult to measurably tie one’s actions to any tangible environmental goals,” Kreuzkamp said. 

We now have a place to begin. Through the wealth of individual data points that Springshot collects, we can count how many bags of recycling are collected from an airplane or measure how quickly workers connect ground power units to aircraft to reduce fuel emissions. When airline workers see the linkage between their individual actions and how they impact broader macro sustainability goals, they feel connected, confident and want to work harder. The result is higher user engagement within the Springshot platform, which equates to better data, analytics, efficiency and predictability for the aviation community.

How do we get there?

When Kreuzkamp—a self-described data nerd—realized the vast amount of data points that can be collected and associated with individual team members in airport operations, he knew he had to find a way to motivate team members to collect and use that data. Self-Determination Theory, a leading psychological theory on human motivation, became the core framework upon which his team built the Springshot platform. 

The key takeaways of the theory, first developed by psychologists Edward Deci and Richard Ryan, are the positive impacts of intrinsic motivation (versus extrinsic motivation) and the common ingredients that produce this desired state. When we are intrinsically motivated, “our health, our resilience and our outlook are far better,” Kreuzkamp said. “By intrinsic motivation, I’m referring to those actions that we take because we innately enjoy them and through which we find personal satisfaction, like walking our dog or coaching our kid’s sports team.”

Extrinsic motivation, on the other hand, refers to actions taken in order to gain an external reward like money or fame. 

The science couldn’t be clearer on this. To start the positive flywheel moving, to keep it going perpetually, we want to create environments where people are driven intrinsically to act.
Doug Kreuzkamp, Founder and CEO of Springshot

Based on Self Determination Theory, three conditions must be present to make intrinsic motivation flow: Autonomy, Relatedness and Competence. 

“When we have Autonomy, we feel that we take actions because we choose to take them. When we have Relatedness, we feel that we belong to a community that we value and in return that community values us,” Kreuzkamp explained. “Finally, when we feel Competent, we have an understanding of what’s expected of us and receive feedback that confirms we’ve mastered those expectations.”

The big challenge for airlines comes from the last component: Competence. This is especially true when seeking to intrinsically motivate people to consistently take actions that promote environmental sustainability. How can airlines help workers take individual actions to meet sustainability goals when they don’t even know what the individual actions are?

In Comes the Data: Springshot’s Core Service

Here’s the main idea: By setting clear expectations, such as how long it should take to clean the main cabin of an aircraft, workers are motivated to accomplish individual goals. They receive instructions via “Missions” sent to the Springshot platform directly on their phone. Once completed, Missions are transformed into data.

 “Given the number of objects that need to be cleaned on an aircraft and the number of individual cleaning requirements for each object and the common data points that identify who did the cleaning where and when, a single 30-minute cabin cleaning mission alone, literally generates 10,000 unique data points,” he said. “Even your most basic turn of a narrow body aircraft can involve over 10 teams performing more than 100 discrete tasks over a 45-minute period.”

 This data then helps Springshot craft S.M.A.R.T. goals—“specific,” “measurable,” “actionable,” “realistic,” and “timely”—for each client. Four phases of the S.M.A.R.T. objectives move clients toward meeting these goals: templatize, distribute, collaborate and reflect.

First, “In advance, operational data is used to build templates that serve as tactical game plans to meet operational needs. For example, based on the aircraft type and the passenger load,” said Kreuzkamp. As a result, “a choreographed template will be built for all airport ops team members to execute the aircraft turn.”

Then, via Springshot’s intuitive and design-friendly interface, the S.M.A.R.T. objectives are distributed to individual crew members in the form of Missions. Each Mission includes clear and specific expectations as to what actions each crew member should take.

The crew next collaborates via the platform to communicate with one another. Here’s where the data comes in: “The platform will discreetly and unobtrusively collect data that confirms the S.M.A.R.T. goals have been achieved. In parallel, data being generated by sensors will also be fed into the system to confirm individual expectations have been met,” said Kreuzkamp.

Finally, as a means of reflection, feedback is provided to each crew member real-time on how they performed their tasks. Springshot can “use nudging strategies to help team members course correct when they fall short of their goals,” Kreuzkamp said.

Results with Meaning

Linking back to the positive impact on sustainability, the best way is to tie a few collected data points to the bigger picture goals, according to Kreuzkamp. For example, did the pushback driver push the aircraft on time? Did the ramp lead hook up the ground power unit within two minutes after the aircraft blocked? Did the lav driver properly use a bucket to prevent a hazardous spill on the ramp? And how many bags of recycling did the cabin cleaning team remove from the aircraft?

“All of these actions help remove or help reduce our carbon footprint. By providing the ability to capture this data and share feedback on these micro actions, we can positively impact the environment,” Kreuzkamp concluded. “You will effectively close the loop on Self-Determination Theory to drive sustainability forward, your team will be acting autonomously, they will feel connected and related to a broader community that they value. They will have tangible proof that they are individual contributors to solving this existential threat that we all face as human beings.”

We’d love to help make your company and workers thrive via data. Contact us today!

Springshot Optimizes People Moving at Super Bowl LV

As the Tampa Bay Buccaneers showed their prowess over the Kansas City Chiefs at Super Bowl LV so did Springshot’s newly revamped online platform that proved crucial in getting fans to and from their seats quickly and efficiently before and after the championship game. 

Springshot, which partnered with SP+ Gameday, a guest logistics vendor, to disperse and track the electric golf carts and wheelchairs used by remote workforces to move guests and event staff, unveiled a new custom interface built for SP+ emphasizing structured data capture, intuitive design and ease of use. SP+ members created 198 Springshot accounts among frontline members, dispatchers, coordinators, leaders, supervisors and administrators. 

We delivered on our No. 1 priority to deliver seamless guest logistics by having electric golf cart drivers capture their hourly guest data via our mobile platform to ensure efficiency and proper delivery and placement of golf carts and wheelchairs throughout the event. We also helped dramatically improve communication and workflow between SP+ members scattered throughout the stadium by allowing for direct phone calls between cart drivers, dispatchers, and guests, enhancing the overall experience for partners and users.

This completely renewed platform resulted in accurate people counts, with golf cart drivers and wheelchair associates moving over 700 fans into the stadium before the game, and transporting over 580 people out during and after the last two quarters. In total, golf cart drivers traveled 52 miles before, during and after the game by accepting over 500 missions via the Springshot mobile app.

The vibe was really good. The fans were very happy to be there. Knowing that our operation can support an elite event like this, as something as complex like the Super Bowl, it is so cool. Our application is helping SP+ better serve guests.
Mark Pantilon, Springshot’s General Manager of North America, who attended the event

Necessary Covid-19-related protocols resulted in caution among SP+ staff and Super Bowl fans with only about one-third of the usual fanbase allowed inside Raymond James Stadium in Tampa, Florida. About 25,000 fans, including 7,500 vaccinated front-line workers, and 30,000 cardboard cutouts watched as Quarterback Tom Brady’s Buccaneers defeated the Chiefs, 31 to 9. 

Due to Covid-19, SP+ staff committed to sanitizing carts and golf carts between usage, cleaning 488 golf carts and 197 wheelchairs. In addition, masks, health assessments and physical distancing were required, while staff completed our Springshot training remotely via video, rather than in the stadium, as in years past. 

Mission Super Bowl LV

Since the last Super Bowl in 2020, we moved quickly to re-imagine our interface for passenger counts in order to address the data capture needs of SP+, and make the experience even better for partners and users. Not only is it imperative to easily collect and analyze data on golf cart and wheelchair usage by where people are picked up and dropped off, but it also must be collected safely. 

Over the year between the championship football games, we committed to testing the best interface to capture passenger data. We began by exploring passive data capture using Bluetooth Low Energy (BLE) and IoT sensors. But given the dimensions and layout of golf carts, with low ceilings that couldn’t support ceiling-mounted cameras to detect bodies on seats, we discovered that seat-based sensors would not work to count ridership due to the thickness of cart cushions. 

As a result of this research, we updated with a new interface that is simple for anyone to use for data tracking with “minimal clicks”; it efficiently collects the data critical to understanding how and when people using electric golf carts move in and out of the stadium with a phone mounted to the dash of the golf cart itself. Our app is easy for golf cart drivers to tally when a person climbs aboard and provides an interactive tactile response of a light vibration and a color change when data is entered. This helps create a gamification of the app which encourages users to collaborate and share data, and it eases communication with dispatchers and coordinators.

“This year was an enhancement from last year. We can count passengers by the hour. We saw a lot more cart service mission interactions, meaning ingress versus egress. You could see the carts move into the stadium. It was really, really cool,” said Pantilon.

One golf cart driver likened Springshot to a ride-share app given the ease of use for data capture capabilities: “Someone sends me a mission, I go and pick up the people, and then I confirm it on my phone,” he explained.

The new interface also includes improvements in collaboration and communication via direct phone calling, one-on-one instant messaging, and the use of customized channels for mobile teams. As a result, SP+ staff no longer needed to communicate using two-way radios, whose signals can cut out when underneath the stadium. They directly spoke with individual teammates, cart drivers and/or agents escorting VIPs. The main dispatch — and team coordinators for the first time this year — assign missions on Springshot, too. 

“With team members who don’t work together on a regular basis and on this scale, it’s amazing to be able to do that across an entire operation. We can still get our work done together thanks to Springshot,” Pantilon said. 

We once again worked as a time saver for the SP+ event staff by creating a “Crew Members Staging” report at halftime, correlated via the drop off locations from prior guests. This helped staff place enough golf carts at appropriate gates in the third and fourth quarters and ready to move guests to parking lots as they left the game. 

Another exciting improvement featured on-demand requests for carts by fans. Using a QR Code scanned directly from their phones, fans connected to a hotline to request a cart or wheelchair from anywhere; dispatch created a mission for a SP+ member to serve the requestor. 

“Seeing everyone allocated and ready to go, that’s a nice feeling. If we can make the guest experience a lot better and help the service providers perform their job a lot better through the Springshot platform, I’m up for it. At the end of the day, we did our job there,” said Pantilon. 

More efficiencies ahead

Our Springshot app is applicable to many other industries, such as aviation, healthcare, and food service. Customizable platforms empower these workforces and track complex data sets specific to their industry goals. And, importantly, all the data collected by Springshot becomes part of a bigger data dashboard that companies can access at any point. 

Springshot’s excellence is scalable for all the operations behind the scenes running and organizing large events, and our work is not done when it comes to the large sporting events. We plan to enhance our platform for the big game in Greater Los Angeles, California in February 2022. 

In addition to managing the workflow of remote electric golf cart and wheelchair associates, the game-related opportunities the platform can help with via data collection are endless — from cleaning concessions, restrooms, and seating areas to security, janitorial, equipment setup and catering. Stay tuned, and contact us for more information about how your business data can be collected and optimized!

A Brave New (and Clean) World

Necessitated by COVID-19, three technology trends are digitally transforming cleaning operations. Through specialized sensors/IoT, enterprise-grade collaboration platforms for physical tasks and open networks that encourage platform integration, janitorial operations are moving away from static and isolated workflows to dynamic and collaborative ecosystems. Operators are beginning to reap the financial, health and productivity benefits as a result.

Introducing Springshot 2.0

A Planetary Brand for a Global Platform

On July 20, 1969, Neil Armstrong exited the Apollo 11 spacecraft and became the first man to set foot on the moon.

While Armstrong was celebrated for taking those pioneering first steps, he did so because hundreds worked to land him safely. The names of these people have been forgotten by the history books. Yet, each individual performed a critical role in the mission and the smallest misstep would have had dire consequences. Thanks to these unsung heroes, NASA accomplished things that few people thought possible.

Just like that mission, millions of individuals work tirelessly each day to make airports, hotels, and other operations run smoothly. From transporting people in wheelchairs to cleaning restrooms, their efforts tangibly impact our daily lives. Rarely seen or celebrated, they form the backbone of our travel, hospitality and service industries. They are the reason that complex operations thrive. They should be recognized and rewarded for their actions.

When we created Springshot in 2011, we had a mission to equip these workers to do their best. We hoped to inspire them and showcase their strengths. We chose space as the theme for our brand. Going to (and surviving in!) space takes courage and requires teams to be connected and collaborative. In addition, even when asked to perform mundane tasks, each person must feel engaged and empowered to make decisions. To honor our users, we chose an ascending rocket as our logo.

Like any organization, we have evolved. Through the privilege of supporting people across millions of missions over the last nine years, we have realized that Springshot is less about a rocket being propelled into space and more about connecting people to form cohesive teams. Bound together by our Mission Control, workers operate within the orbit of communication, creating efficient, knowledgeable teams that can tackle even the most difficult of missions. These discoveries have led us to replace our beloved rocket with a unique design that embodies the Springshot community tightly orbiting a shared planet.

While our brand is evolving, our commitment to our original mission remains steadfast. We remain a people-first company. We appreciate that in a world of artificial intelligence, the most important intelligence remains uniquely human. We recognize that machines and technology cannot function without the expertise of the people who use them. We seek to elevate people, connect distributed teams and motivate each person to be their best every single day.

Today, we are proud to unveil our new branding and website. Staying true to our original space theme, with every word, color, and design, we hope to inspire crew members, teams and companies to celebrate their collective achievements. We are incredibly proud of each person who has worked to bring our vision to life and are grateful to have had the opportunity to serve teams across six continents.

Thank you for being a part of the Springshot family. We sincerely hope you enjoy.

SB LIV: How Springshot helped SP+ Gameday win Super Bowl Sunday

One Sunday in February each year, two teams battle for the ultimate prize in professional sports: the Lombardi Trophy. On February 2, 2020, over 60,000 screaming fans witnessed the Kansas City Chiefs defeat the San Francisco 49ers to take home their second Super Bowl title. While the stakes were high for the teams on the field, they were equally high for the off-the-field team tasked with providing the fans – and 100 million viewers at home – with a safe and memorable Super Bowl experience.

Every part of Super Bowl Sunday is meticulously planned and staffed. While the teams on the field include 53 players and a few dozen coaches, trainers and front office staff, the team off the field includes thousands of parking attendants, security guards, concessionaires, ushers, ticket takers, and other stadium personnel. While largely unnoticed and unseen, this crew works tirelessly to ensure a smooth, safe and seamless operation before, during and after the game.

Outside the stadium, hundreds of team members provide guests with seamless entry and exit to the stadium. These unsung heroes assist the elderly and mobility-impaired by providing wheelchair assistance and golf carts rides. For Super Bowl LIV, this group was led by SP+ Gameday, an elite event management company that supports some of the nation’s highest profile sporting events like the Super Bowl and Kentucky Derby. Called upon to amass an army of team members to support a one-day event, the Gameday team excels at delivering a world class experience for a discerning gameday clientele.

To support Super Bowl LIV, Gameday searched for a software partner to help power its operation. Given time is of the essence at a Super Bowl, it’s critical that team members pushing wheelchairs and driving carts timely assist fans to and from their vehicles, and transport them to lounges, concessions, seats and suites. Keeping track of guest needs, team member activity and job completion is a complex operation. That’s why, in preparation for Super Bowl Sunday, Gameday approached Springshot looking for a solution to support these services.

In mid-2019, after attending a demo highlighting Springshot’s capabilities, Gameday chose Springshot as its technology partner. Showcasing its ability to easily configure the Springshot platform to meet the custom needs of any event, the Springshot team modified the web interface and mobile application to meet the special needs of a football game at Hard Rock Stadium. Down to the smallest detail, including a football-themed design configuration for the Gameday attendants, Springshot looked and felt like a custom-built Super Bowl application.

I love that I can actually see where the staff is!
Robert M., Gameday Wheelchair Dispatcher

During game week, the Gameday team was not alone. Two members of Springshot’s Customer Success team worked onsite to support the operation. While in South Florida, they revised workflows and interface settings on the fly, trained Gameday’s managers and staff, and worked closely with the Gameday team to prepare for the event. At the last minute, they even helped configure Springshot to support a VIP party at a South Beach hotel a few nights before the game.

With Springshot’s support, the SP+ Gameday team executed flawlessly on Super Bowl Sunday. That morning, attendants arrived for a brief refresher course on how to accept and perform missions on the Springshot app, which they had downloaded via the app stores for their Android and iOS devices. As guests began arriving for the game, Gameday’s dispatchers easily assigned missions, tracked the attendants and cart drivers on Springhsot’s interactive map, and made sure the right people were assisted at the right time. By making complex operations easily digestible in a single user interface, Springshot gave dispatchers visibility into every minute of activity.

Springshot’s data analytics also carried the day. Given Springshot configured the Super Bowl mobile workflows to capture where guests sat during the game, Springshot was able to deliver reports after halftime that allowed dispatchers to strategically position attendants for as speedy exit following the game. Following the game, Springshot also delivered reports that identified how many miles each attendant traveled during the game and where they were positioned during the fourth quarter. Springshot and Gameday continue mining the data from Super Bowl LIV to tweak and optimize performance for future events.

Springshot looks forward to a great relationship with its new partner. While the Chiefs may have emerged victorious on the field at Super Bowl LIV, SP+ Gameday clearly emerged the off-the-field champion.

Cyprus Connection: Swissport & Springshot come together on the Island of Love

Swissport is the world’s largest aviation service provider. Over the last 25 years, the Zurich-based company has supported the world’s leading airlines at over 300 airports worldwide. Swissport has always been at the forefront of innovation. By providing specialized ramp, passenger and cargo support to its aviation partners, it works continuously to enhance and optimize airport operations.

Swissport is focused on optimizing the aircraft turn process. In an effort to minimize the time an aircraft remains parked at the gate, the company’s Innovations Team recently embarked on an initiative to standardize turn workflows across Swissport’s global network. As part of this program, Swissport entered into a partnership with Springshot. The companies are now working together in Larnaca to turn this vision into reality.

Larnaca International Airport (LCA) is the largest commercial airport in Cyprus. Built in 1974, LCA now serves over five million passengers per year. After a major renovation, operations were upgraded to meet increasing demand, with an expected nine million annual passengers over the next few years. Swissport selected LCA for the initial Springshot deployment given its innovative local management team and highly-capable frontline crew.

Swissport chose the LCA ramp team for the first deployment. Ramp agents are critical to the aircraft turn process. From supporting baggage movement, servicing lavatories and many other “below wing” tasks, ramp agents must work in concert to service the aircraft. A well-choregraphed ramp team ensures flights leave safe and on time.

Swissport is focused on helping its ramp agents better coordinate and collaborate with the allocators who oversee the ramp operation. Prior to Springshot, allocators built the ramp schedules manually using paper and spreadsheets, requiring up to four hours each day to build the next day’s schedules. To make matters worse, given the impact of weather and other irregularities on an airport operation, these schedules were often outdated when the allocators arrived at the airport the next morning. This forced them to tweak the spreadsheets schedules on the fly, requiring additional effort and minimizing their effectiveness.

Springshot replaced these manual processes. After integrating with Swissport’s internal systems, Springshot helped automate the entire scheduling process. Today, allocators can create schedules in advance, send daily tasks to ramp agents’ mobile devices, and see when they are starting and ending their shifts. Using their mobile devices, ramp employees communicate easily through the Springshot app while checking off tasks throughout the day. In the event of flight delays or other operational issues, tasks and schedules adjust automatically in Springshot, alleviating hours of manual work.

Thanks to Springshot, Swissport allocators and ramp agents have visibility into—and control over—their entire shift. They have more time to plan, yielding quicker reactions and smoother operations. Given Springshot reduces unnecessary telephone calls and texts, ramp agents are also able to communicate more effectively. Most important, they are happier and more productive.

And off we go. Over the coming months, Swissport and Springshot plan to repeat this success across Swissport’s operations in South Korea and Japan. Stay tuned.

Springshot’s New Interface wins honorable mention at the UX Awards

For a number of us, smartphones are just a way of life. They’re how we check email, navigate directions or look up answers to life’s ever-important questions. However, some people prefer to only use their phones as one thing: a phone!

That’s the case for many of the workers who are servicing the aircraft and transferring the luggage that passengers need to reach their final destinations. At Springshot, we’ve made it our mission to make their lives easier by using technology to empower and enable them as they go throughout their workdays, which is why we embarked on a journey to streamline the Springshot user experience.

As a result of these efforts, we are so pleased to announce that the new user interface received an Honorable Mention at the UX Awards. The UX Awards recognize the leaders in the digital world who are designing products and experiences that solve real-life challenges, and winners are named by a panel of judges. Brian Braunlich, our Product Manager, was on hand at the UX Awards Summit on November 9th in Palo Alto to give a presentation about Springshot, and Tan Ma, our amazing designer, was there to formally accept the award.

When we started the redesign of the user interface, we went straight to the source: the teams who are using our app every single day. Some employees are smartphone savvy while others are less familiar with this type of technology, and we needed to create an intuitive experience that would accommodate all levels of experience. Our team followed these users through a typical day and asked questions to better understand what they need, want and what motivates them to do a great job. We saw how they used the Springshot app and gathered feedback about the things they loved and the things they wished would change.

After our days in the field, we took that information back to our headquarters and, led by Tan, we began the process of setting goals so we could deliver on expectations. Built on the premise of being useful, usable and beautiful, the new Springshot interface allows our users to flow seamlessly through their workdays, cutting down the time and steps it takes to complete a task by as much as 50 percent.

With the new user interface, we are empowering travel industry workers like never before, and we are thrilled that the UX Awards recognized for our efforts to make Springshot better than ever.

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